TNW brings it all together. Unified Communications brings voice, data, video together and integrates them with business applications, for swifter response and better business.
The perception of a contact center is often a large single location, filled with call handling agents. But with the latest technologies, contact centre applications are far more and can be integrated into the organizations activities and business applications, supporting specific functions and interactions.
In today’s flexible and fast-moving business environment, employees are never in one place for very long while decisions often have to be taken quickly and on the spot. Staff is expected to respond to business demands not only from the office, but also while travelling and even while at home.
With communications crucial to practically any field of activity, there is a need to stay in touch and be reachable in all circumstances.